Android App FAQ
Android App FAQ
How to download and Install?
Open google play store on your Android Device and search dial91 then click on Install
How to I setup VPN?
How to Make call using mobile data plan 3G / 4G / LTE?
How to send SMS?
How to make a conference call/Three-Way Call using Dial91 Android App?
1. Make your first call, Place the call on hold first
2. Dial the number of the second person
3. When the call connects, the first call is put on hold. You are now speaking to the second person. Now merage both the call.
2. Dial the number of the second person
3. When the call connects, the first call is put on hold. You are now speaking to the second person. Now merage both the call.
How do I shut down the application?
Tap the menu button on the Android device. You can exit or just log out (unregister)
Note that this menu does not appear when you are in the Settings screens, so you may need to tap Back a few times before tapping the menu button.
How do I adjust the volume?
Go to Settings > Advance settings > Select Microphone Gain.You can then adjust the Microphone Gain to Highest.
How do I send the diagnostic logs?
1. Tap More > Settings > Logging Preferences. Turn on Verbose Logging.
2. Reproduce the problem.
3. Tap More > Send Log. Once the file has been sent, you will see a Sending Log Success notification; this notification includes a reference number.
4. Send an email to 'support at dial91 dot com' with the details of your issue, the Ref. # and the username you are using.
5. If sending the file fails, check your Wi-Fi and/or cellular data connectivity.
2. Reproduce the problem.
3. Tap More > Send Log. Once the file has been sent, you will see a Sending Log Success notification; this notification includes a reference number.
4. Send an email to 'support at dial91 dot com' with the details of your issue, the Ref. # and the username you are using.
5. If sending the file fails, check your Wi-Fi and/or cellular data connectivity.
I cannot place a call
Make sure your account is registered.
1. Go to More > Accounts.
2. Tap the checkmark to register.
1. Go to More > Accounts.
2. Tap the checkmark to register.
I get a 404 error when placing a call?
Error "404 Not Found" indicates that the server has definite information that the user does not exist. This typically occurs when a number is entered in an incorrect format, such as a leading "+" sign when one is not necessary. You may need to use a dialing rule to convert the number to the correct format that system requires. please double-check that the information is entered correctly and does not contain any special characters.
One-way audio or no audio during calls on Wi-Fi
Under Accounts --> Your Account --> Account Advanced, please try to change the Global IP to Off and see if it resolves the issue.
If the above suggestion doesn't work for you, please try changing the Network Traversal Strategy under the Advanced Settings
-->
Try to use Mixed Configuration
OR
Try to use Server Managed
OR
Try Application Managed
OR
Try to set to Custom Configuration and set ICE to ON and STUN to OFF. You don't need to make any changes for the DNS SRV setting.
Please make sure you apply the settings and run a test after every change. If these steps didn't resolve your issue, please change Global IP to ON and repeat the steps.
-->
Try to use Mixed Configuration
OR
Try to use Server Managed
OR
Try Application Managed
OR
Try to set to Custom Configuration and set ICE to ON and STUN to OFF. You don't need to make any changes for the DNS SRV setting.
Please make sure you apply the settings and run a test after every change. If these steps didn't resolve your issue, please change Global IP to ON and repeat the steps.
One-way audio or no audio during calls on mobile network
Under Accounts --> Your Account -->Account Advanced, please try to change the Global IP Mobile to Off and see if it resolves the issue
If the above suggestion doesn't work for you, please try; Changing the Network Traversal Strategy under the Advanced Settings
-->
Try to set to Custom Configuration and set ICE Mobile to OFF and STUN Mobile to ON;
Try to set to Custom Configuration and set ICE Mobile to ON and STUN Mobile to ON;
Try to set to Custom Configuration and set ICE Mobile to ON and STUN Mobile to OFF;
Try to set to Custom Configuration and set ICE Mobile to OFF and STUN Mobile to OFF;
You don't need to make any changes for the DNS SRV setting.
Please make sure you apply the settings and run a test after every change.
If these steps don't fix your issue, change Global IP Mobile to ON and repeat the steps.
If the above suggestion doesn't work for you, please try; Changing the Network Traversal Strategy under the Advanced Settings
-->
Try to set to Custom Configuration and set ICE Mobile to OFF and STUN Mobile to ON;
Try to set to Custom Configuration and set ICE Mobile to ON and STUN Mobile to ON;
Try to set to Custom Configuration and set ICE Mobile to ON and STUN Mobile to OFF;
Try to set to Custom Configuration and set ICE Mobile to OFF and STUN Mobile to OFF;
You don't need to make any changes for the DNS SRV setting.
Please make sure you apply the settings and run a test after every change.
If these steps don't fix your issue, change Global IP Mobile to ON and repeat the steps.
Poor audio quality?
Try moving closer to your Wi-Fi access point. Or try turning off Wi-Fi and making mobile data calls until you move into a better Wi-Fi network.
I get "Audio error.Please check is some reording app is running..." message when call?
This issue is usually related to the audio hardware on the device. Try going to Settings > Advanced Settings > Audio Input Source. Change this to MIC or VOICE_COMMUNICATION. Try a call after each change.
You may want to check if there is another VoIP app running. You may want to close that app then try to use dial91 VoIP app.
Configure your router to use Dial91 VoIP app
These are the changes you need to make in your router to allow voice calls using Dial91 VoIP app:
1. NAT security from secured to open.
2. Disabled SIP firewall.
SIP protocol is used to make voice call using your internet connection. By disabling SIP firewall is not a security problem for your computer or home network.
1. NAT security from secured to open.
2. Disabled SIP firewall.
SIP protocol is used to make voice call using your internet connection. By disabling SIP firewall is not a security problem for your computer or home network.
How do I send the diagnostic logs?
Go to Settings > Advanced Settings. Scroll down to Application Logging. Verbose Logging should be turned ON.
Reproduce any problems you may be encountering and then press Send Log. You will be prompted with a confirmation dialog - tap Yes. Once the logfile has been uploaded, you will see a Sending Log Success notification that has a Reference #.
Send an email to 'support at dial91 dot com' with the details of your issue, the Ref. # and the PIN you are using.
If sending the logfile fails, check your wifi and/or cellular data connectivity.
How do I logout?
Go to Settings > Preferences > Logout (Scroll down, it's last option).
I don't see any of my iPhone contacts in dial91 app
Go to Settings in your iPhone > Privacy > Contacts > Turn ON next to "Dial91".
Configure your router to use Dial91 VoIP app
These are the changes you need to make in your router to allow voice calls using Dial91 VoIP app:
1. NAT security from secured to open.
2. Disabled SIP firewall.
SIP protocol is used to make voice call using your internet connection. By disabling SIP firewall is not a security problem for your computer or home network.
1. NAT security from secured to open.
2. Disabled SIP firewall.
SIP protocol is used to make voice call using your internet connection. By disabling SIP firewall is not a security problem for your computer or home network.
